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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first thing you should do is click the Help button, which is present on each and every page. A context menu will show up. It includes elaborate info about all the actions that you can perform on that particular page. Each pop-up menu shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast array of instructional videos clarifying how to work with our web hosting Control Panel. They're meant for those of you who want to see how things are being done instead of only reading articles. Thus, everyone can quickly become familiar with our Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you are looking for, take a glimpse at our extensive Frequently Asked Questions database, which comprises questions asked by real people and offers practical solutions. We frequently update our Frequently Asked Questions section with new articles so as to encompass all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, we have a great team of customer service technicians available 24-7-365 and ready to help you with any query. Each trouble ticket you open will be responded to in less than 1 hour (the average ticket response time being approximately twenty minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 54186

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com